General conditions of sale and use

Presentation

This document defines the general conditions of sale and use of the Orvana Studio site, operated by Midlmarkets Limited, registered under number 76592679-000-05-24-6, having its registered office at Suite c, level 7, world trust tower, 50 stanley street, central Hong Kong.

By using this site and placing an order, you accept these conditions without reservation.

Products and services

• Our products are described with the greatest care on the site.
• The photographs are not contractual.
• Product availability is indicated on the product page. If the product is out of stock after ordering, we will notify you by email and offer a refund or alternative.

Orders

• All orders are considered firm after payment validation.
• You will receive a confirmation email with your order details.
• We reserve the right to cancel an order in the event of suspected fraud or a dispute with a customer.

Price and payment

• Prices are displayed in euros.
• Payment is required in full before the order is shipped.
• Accepted payment methods: bank cards.
• We do not store customer banking information.

Delivery

• Delivery times and prices are detailed in our delivery policy.
• We are not responsible for delays caused by carriers or customs.
• If you do not receive your order, please contact our customer service within 30 days.

Right of withdrawal and returns

You have 30 days to exercise your right of withdrawal. Returns must comply with our return and refund policy.

Guarantees and responsibilities

• Our products benefit from the legal guarantee of conformity.
• In case of a defect, contact us at contact@orvanastudio.com with photos of the affected product.
• We are not responsible for damage caused by improper use of the products.

Use of the site

• Any fraudulent or abusive use of the site is prohibited.
• We reserve the right to suspend or terminate an account for violation of these terms.

Data protection

• Your information is collected and processed in accordance with our privacy policy.
• You have the right to access, modify or delete your personal data by contacting us at contact@ orvanastudio.com.

Intellectual property

• All content on the site (texts, images, logos, design) is protected by intellectual property rights.
• Any reproduction, use or distribution without authorization is prohibited.

Applicable law and disputes

• These T&Cs are governed by Hong Kong law.
• In the event of any dispute, the courts of Hong Kong shall have exclusive jurisdiction.

Changes to the Terms

We reserve the right to modify these T&Cs at any time. The new terms will be applicable as soon as they are published on the website.

Contact

For any questions or complaints, contact us at contact@ orvanastudio.com.